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Evidence Guide: AURSCP001 - Provide information to customers on automotive refinishing products

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

AURSCP001 - Provide information to customers on automotive refinishing products

What evidence can you provide to prove your understanding of each of the following citeria?

Access and interpret information on refinishing products

  1. Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures
  2. Differences between similar products are researched and evaluated
Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differences between similar products are researched and evaluated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer requirements relating to refinishing products

  1. Customer is greeted according to workplace customer service standards
  2. Nature of customer enquiry is determined and clarified
  3. Information relating to customer product requirement is gathered and confirmed with customer
Customer is greeted according to workplace customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nature of customer enquiry is determined and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relating to customer product requirement is gathered and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to customer on refinishing products

  1. Refinishing products are evaluated against customer requirements
  2. Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment
  3. Advice is sought from product specialist as required
Refinishing products are evaluated against customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is sought from product specialist as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Access and interpret information on refinishing products

  1. Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures
  2. Differences between similar products are researched and evaluated
Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Differences between similar products are researched and evaluated

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify customer requirements relating to refinishing products

  1. Customer is greeted according to workplace customer service standards
  2. Nature of customer enquiry is determined and clarified
  3. Information relating to customer product requirement is gathered and confirmed with customer
Customer is greeted according to workplace customer service standards

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Nature of customer enquiry is determined and clarified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information relating to customer product requirement is gathered and confirmed with customer

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide information to customer on refinishing products

  1. Refinishing products are evaluated against customer requirements
  2. Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment
  3. Advice is sought from product specialist as required
Refinishing products are evaluated against customer requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Advice is sought from product specialist as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Access and interpret information on refinishing products

1.1 Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures

1.2 Differences between similar products are researched and evaluated

2. Identify customer requirements relating to refinishing products

2.1 Customer is greeted according to workplace customer service standards

2.2 Nature of customer enquiry is determined and clarified

2.3 Information relating to customer product requirement is gathered and confirmed with customer

3. Provide information to customer on refinishing products

3.1 Refinishing products are evaluated against customer requirements

3.2 Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment

3.3 Advice is sought from product specialist as required

Required Skills and Knowledge

Elements

Elements describe the essential outcomes.

Performance Criteria

Performance criteria describe the performance needed to demonstrate achievement of the element. Where bold and italicised text is used, further information is detailed in the range of conditions section.

1. Access and interpret information on refinishing products

1.1 Information on automotive refinishing products and their applications and limitations is accessed and interpreted according to workplace procedures

1.2 Differences between similar products are researched and evaluated

2. Identify customer requirements relating to refinishing products

2.1 Customer is greeted according to workplace customer service standards

2.2 Nature of customer enquiry is determined and clarified

2.3 Information relating to customer product requirement is gathered and confirmed with customer

3. Provide information to customer on refinishing products

3.1 Refinishing products are evaluated against customer requirements

3.2 Information is provided or demonstrated relating to applicable products to satisfy customer requirements and create a buying environment

3.3 Advice is sought from product specialist as required

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria, range of conditions and foundation skills:

access, collate and interpret information relating to five different automotive refinishing products

provide accurate advice on automotive refinishing products to three different customers with different product information requirements.

Individuals must be able to demonstrate knowledge of:

refinishing product knowledge, including:

automotive coatings

fillers

anti-rust material

abrasives and buffers

polishes and polishing material

cleaning materials

automotive refinishing techniques, including:

repair of minor dents

treatment of rust

selection and application of fillers

surface preparation, including application of primers

coats and finishing putties

application of top coats and clear coats

buffing

colour matching

mixing procedures for automotive finishes

workplace-specific information, including:

product and merchandise range

service range

workplace procedures specific to automotive refinishing and related products, including procedures for dealing with customers

key requirements specific to automotive refinishing and related products, including automotive industry codes of practice relating to the sale of vehicle finishes and repair products.

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

Differences between similar products must include:

brand options

product features

warranties

price.

Information must include:

features of product

benefits and limitations of product

safety implications of product

techniques for applying product.